FAQs

We provide free worldwide shipping for all of our orders regardless of value.

Due to current high demand, orders will typically be delivered in 5-15 business days after being dispatched, to:

• Australia 
• Canada 
• New Zealand 
• United Kingdom 
• United States 

Please note: due to COVID-19, order deliveries are typically delayed an additional 1-5 business days. 

Orders to the rest of the world take anywhere from 7-20 business days to arrive.

*Please allow 1-3 days for us to process and dispatch your order*

Our delivery timeframes are only an estimate - 95% of our orders arrive within these timeframes, but occasionally international freight or customs delays happen. With this in mind, we cannot guarantee delivery within these timeframes.

Will I receive tracking info? 

All of our parcels are tracked, insured and will be delivered by your local nationwide courier company. We will send you an email containing a tracking number once the product has been dispatched from our manufacturer.

You can input this tracking number on our website for convenience, it also links to your local nationwide courier for ease of use once it has been transferred from the appropriate overseas logistics company

What currency do I get charged in?

As mentioned in the cart page, and once more before you confirm the purchase, the currency on our store while browsing and in cart shows your local currency but you will be charged in USD and prices are shown in USD during checkout. This is for your convenience as we have customers all over the world! But since we are a US based company, we must charge USD. 

 

How do I track an order?

To track an order, simply click on the shipping confirmation email we send you, click the "View Order" button, once the page loads click on the tracking link. This will show you the status of your order. 

 

Why hasn't my tracking link been updated in a few days? I'm getting anxious!

Sometimes there can be delays in the logistics systems, so don't fret if shipping information is not yet available. Please check back in another day or two and it should have updated in most cases. Contact us if you have concerns regarding this. You can rest assured knowing your tracked and insured package will be delivered in 10-15 business days.

 

I bought more than one item in one order on your store. I've only received one item where is the rest of my order?

We send each product individually, in it's own package to prevent additional shipping & tax fees for you. Our system automatically sends the tracking number for the first product in the order only, if you need tracking info for each product please contact us and we'll happily send you those.  Rest assured, each of your items will arrive! 

 

How do I cancel an order?

You can only cancel an order if it hasn't been dispatched yet. Simply contact us and request a cancellation if this is the case. If your product has already been dispatched (you'll know as you'll receive an email update), then we aren't able to cancel it as it is already on its way to you - and you'll have to lodge a returns request once the parcel gets delivered to you. Please see our shipping and returns policy.

 

What if my item is faulty?

In this very rare occasion, please email info@ubrush360.com, we will request photos of the product to forward to our manufacturers. Depending on how you'd prefer to go ahead, we offer the following solutions:

• Refund (partial for minor faults, full for major faults)
• Receive a new product dispatched immediately
• We do not require you to send the product back in these cases.